Cover article in the Intercom: The flexible Intranet


The March edition of the Intercom features my article about using knowledge technology for more effective intranet sites as the cover article. In this article - "The Flexible Intranet" - I examined the typical problems found in a corporate intranet site and demonstrated how knowledge-driven design can improve the effectiveness of intranet sites.
In the article I used the example of a helpdesk that delivers support for mobile phones. With this example I demonstrated how an effective intranet site guides the helpdesk employee toward the information and presents the answers to the questions they are confronted with.

Intercom, the magazine of the Society for Technical Communication, is published to provide examples and applications of technical communication that will promote its readers' professional development. Intercom is published for the benefit of STC members, each of whom receives a subscription to the magazine. Subscriptions are not available for non-members.

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