Improving the effectiveness of information

Sometimes you need to fall back on the oldest technologies available to get the most out of the latest and greatest. This is also true when developing smart documentation. My current project involves the creation of a smart documentation solution for the Be Informed Business Process Platform (BPP). The documentation solution is targeted at users with various educations levels, different skills and experiences and with various roles in an organization or project. And to make things even more complex: the total set of documentation should at least cover all current versions of the BPP, the business solutions that are used on top of it and the implementation and project management methods used during implementation. Preparation  As mentioned in my white paper about creating smart documentation, the preparation for a smart documentation project - before writing the content - consists of the following steps: Define the goal, audience, and context: Clearly define the context, goals